YOUR CONSUMER RIGHT OF RETURN AND REFUND
If you are a consumer and you have ordered the Goods Exclusively by email, phone or from our website you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2014 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods; you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the Following cases:
- (a) Any bespoke made products encompassing chosen specification or clearly personalised.
- (b) In the case of mattresses, bedding and bed linen, for hygiene reasons they cannot, under any circumstances be returned.
- (c) Items ordered specifically on your request.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a minimum period of 12 months from delivery dependent on the manufacturer. No warranty is made in respect of commercial rather than domestic use. A fault is defined when a product is not considered fit for purpose by a reasonable person. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full less any costs, or replacement. Replacement only is offered after 28 days and before the end of the warrantied length (at least 12 months). These promises do not apply to faults caused by accident, neglect or misuse. Any claims must be made with details from your original receipt including your order number.
Your legal right to cancel a Contract starts from the date of confirmation of the order. If the goods have already been delivered to you, you have a period of 14 calendar days in which you may cancel, starting from the day after the day you receive the Goods.
To cancel a contract please contact us via our email – firstname.lastname@example.org or via phone on 074 91 21064
Grove Furnishings will issue a refund (less 20% restocking fee) once the goods have been collected/returned – customers are required to return the goods themselves or by courier at their own expense.
We highly recommend for customers to ensure measurements are correct for their spaces prior to purchasing. If you have already received your items they need to be returned to us at our main store in Letterkenny F92YW83. Goods should be returned with all packaging and in their original condition.
Items excluded include but are not limited to: Opened/used items; pillows; mattress protectors; fitted sheets; clearance items or bespoke items ordered and made specifically for you. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.
Items sold as ‘clearance’ or ‘ex-demonstration’ are sold-as-seen and we cannot accept any claims once delivered with regards to cosmetic marks, comfort level, feel etc.